The following describes and sets out the Terms and Conditions applicable to the services available through this Site and your obligation and responsibilities and, among other things, limitation of liability of Citizen Thunderbird Travel Limited. Before submitting an account registration form and/or using any of these services, please read all of these Terms and Conditions carefully. By using the services you acknowledge that you have read and understood, and agree to be bound by these terms. You must be at least eighteen (18) years old to use the services. If you do not agree with any part of these Terms and Conditions, you must not use this Site.
Citizen Thunderbird Travel Limited reserves the right, at its sole discretion, to amend the Terms and Conditions at any time by posting the amended terms on this Site. The amended terms shall be effective from and after the date that they are posted on this Site. The Terms and Conditions may not otherwise be amended.
Part I - General terms and conditions
You, the User, acknowledge that all Content included on this Site — including the make-up information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, format, written and other materials and compilations — are intellectual property and copyrighted works of Citizen Thunderbird Travel Limited and/or various third-party Providers. Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the Copyright Ordinance (Cap. 528) of the Laws of Hong Kong.
You may use the materials on this Site only for your personal, non-commercial and exclusive use. You may electronically copy or print extracts of materials from this Site for such purpose only and without alteration, addition or deletion. Any other use of the materials on this Site, including any reproduction or alteration in any form or manner, is prohibited unless with the written permission of Citizen Thunderbird Travel Limited.
Other product and company names identified on this Site may be the trademark, trade name, service mark, logo, symbol or other proprietary designation of a third party. The use on this Site of any name, trademark, trade or domain name, service or domain mark, logo, symbol or other proprietary designation or marking of or belonging to any third party, and the availability of specific goods or services from such third party through this Site, should not be construed as an endorsement or sponsorship of this Site by any such third party, or the participation by such third party in the offering of goods, services or information through this Site.
This Site is intended for personal, non-commercial and exclusive use. You may use this Site only to make legitimate Requests to purchase the products or services offered. You shall not use this Site to make any speculative, false or fraudulent Requests or any Requests in anticipation of demand. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to provide correct and true information in connection with your use of this Site and you agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.
Without prejudice to any other remedies available, Citizen Thunderbird Travel Limited reserves its right to suspend or terminate your account if you place a Request in a false name or with an invalid credit card. It is a violation of law to place a Request in a false name or with an invalid method of payment. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be reported to the police and/or enforcement agencies of Government and prosecuted to the fullest extent of the law.
Citizen Thunderbird Travel Limited reserves the right to cancel any airline, hotel or rental car reservation or any other transaction that it reasonably believes to have been fraudulently made including, by unauthorized use of a credit or debit or charge card.
Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied. These include, but are not limited to, warranties of title or implied warranties of merchantability or quality or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made:
- Regarding the acceptance or processing of any Request;
- That a User will receive the lowest available price for goods and/or services available through this Site;
- Regarding the availability of products and/or services through this Site or, where applicable, at or through any participating retailer or retail location;
- That use of this Site and all software, products or services provided by or associated with this Site will be error free;
- Regarding the results that may be obtained from the use or the medium of this Site;
- Regarding the completeness, accuracy, reliability suitability or quality of any information, content, data, service, advice or merchandise provided or available through this Site; or
- Regarding the performance or non-performance of this Site.
You expressly agree that the use of this Site is at your own risk and responsibility.
General limitation of liability
In no event shall Citizen Thunderbird Travel Limited, including its respective officers, directors, employees, representatives, affiliates (including, but not limited to, Citizen Thunderbird.com) or providers (collectively, the Covered Parties), be liable for any injury, death, loss, claim, act of god, accident, delay, or any special, exemplary, punitive, incidental or consequential damages of any kind — whether based in contract, tort or otherwise — which arise out of or are in any way connected with any use of this Site, or with any delay or inability to use this Site, or for any information, software, products or services obtained through this Site, even if the Covered Parties have been advised of the possibility of such loss and/or damages.
Further, the Covered Parties accept no responsibility for any damage and/or delay and/or shortfall due to Provider cancellations, shortages, sickness, labor disputes, machinery breakdown, quarantine, government restraints, weather, fire, accidents, earthquakes, riots, strikes, wars, storms, acts of god or causes beyond the Covered Parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any government authority. No Covered Party shall be responsible for any Provider's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability. Nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort) as to any products and/or services available through this Site. No Covered Party shall be responsible for any Provider's failure to comply with these Terms and Conditions, nor for any Provider's failure to comply with applicable laws including, without limitation, laws governing the sale, disposition, warranty and return of perishables.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Citizen Thunderbird Travel Limited for making a Request.
If you use this Site to submit Requests for or on behalf of a Third Party, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules regulations and restrictions applicable thereto.
Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any obligations as described above. The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.
Third party travel service providers
You may be bound by terms and conditions imposed by the travel service providers for whom Citizen Thunderbird Travel Limited acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc.
Citizen Thunderbird Travel Limited is not liable whatsoever for any claims or demands against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by Citizen Thunderbird Travel Limited from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other service entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times – Citizen Thunderbird Travel Limited is not responsible or liable in any manner howsoever for any such incidents.
User comments, feedback and other submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively “Comments”), shall be on a voluntary basis by you and remain the exclusive property of Citizen Thunderbird Travel Limited and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining your specific consent. For example, your Comments could be used on this Site and in radio, television and print advertisements. Your given name and first initial of your family name may be used with any Comments you submit. No Covered Party is under any obligation to maintain your Comments (and the use of your given name and first initial of your family name with any comments) in confidence, to pay to you any reward, remuneration compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
Response to Requests
While Citizen Thunderbird Travel Limited will use its good faith efforts to respond to Requests within the time periods indicated on this Site, no guarantee is made that the status of your Request will be made available to you within the stated processing time. Neither Citizen Thunderbird Travel Limited nor its Travel Service Providers are responsible for any errors or delays in responding to a Request including, without limitation, error or delays in responding to a Request caused by an incorrect e-mail address or communication lines or means provided by you or other technical problems beyond their control.
Links to Other Web Sites and Services
To the extent this Site contains links to outside services and resources, or to the extent that third party websites link to this Site, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. Citizen Thunderbird Travel Limited does not monitor or control the linked sites and makes no representations regarding, and is not liable or responsible for the accuracy, completeness, timeliness, reliability, or availability of any of the content uploaded, displayed, or distributed, or products or services available at these sites. If you choose to access any third-party site, you do so at your own risk. The presence of a link to a third-party site does not constitute or imply Citizen Thunderbird Travel Limited’s endorsement, sponsorship, or recommendation of the third-party, or of the content, products or services contained in, or available through, any such third-party site.
Termination of usage
User access to all or part of this Site may be terminated or suspended at any time, and without notice for any reason.
Citizen Thunderbird Travel Limited endeavors to publish and maintain accurate prices and information for the services we offer. Our suppliers provide us with the price and other information related to these services.
In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to incorrect service information received from our suppliers or there is, typographical error or system error or other error in pricing, we retain the right to refuse or cancel any orders placed for such service.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled because of incorrect supplier information, we will promptly issue a credit to your credit card account in the amount of the charge. Prices, rates and inventory are subject to availability from the Travel Service Provider.
Credit card submissions
All Requests must be submitted with an existing major credit card currently in operation unless otherwise expressly stated.
The captions in these Terms and Conditions are only for convenience and do not, in any way limit or otherwise define the terms and provisions of these Terms and Conditions.
None of the Covered Parties is responsible for any errors or delays in responding to a Request caused by an incorrect e-mail address or communication lines or means provided by you or other technical problems beyond their control.
These Terms and Conditions, and the related parts of relating to each service, represent the entire Terms and Conditions between you and each Covered Party regarding your use of this Site and supersede any prior statements or representations. The laws of the Hong Kong Special Administrative Region shall govern and apply to the performance and observance of these Terms and Conditions and in case of any disputes, such disputes shall be referred to arbitration in Hong Kong according to the said laws.
If there is any inconsistency or conflict between the English and Chinese versions of this Terms and Conditions, the English version shall prevail.
Part II - Terms and conditions apply to the airline travel products, including packaged products
Limitation of liability
Citizen Thunderbird Travel Limited is acting as an agent for airlines or other travel-service providers (collectively “Travel Suppliers”) in selling travel services, or in accepting reservations or bookings for such services to be provided to you.
Citizen Thunderbird Travel Limited does not assume liability for any injury, damage, death, loss, accident or delay due to an act of negligence or the default of a Travel Suppliers, or by an act of god. Further, no responsibility is accepted for any damage and/or delay due to sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather, fire, accidents, earthquakes, riots, strikes, wars, storms, acts of god or any causes beyond Citizen Thunderbird Travel Limited's control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any government authority or agent. The contract of carriage in use by a Travel Supplier, when issued, shall be between the Travel Supplier and the passenger only.
Airline tickets available through this Site are subject to the published conditions of carriage and rules of the applicable airline. Tickets may be purchased between 4 days and 330 days in advance. Ticket restrictions and schedules and flexibility vary according to the type of fare purchased.
If the User submits a Request for tickets, the User agrees that if tickets satisfying the User's Request are located, the amount of the submitted Request — plus all taxes, charges, surcharges, delivery/handling of baggage (hand carried or stored) and Request resubmission or other fees — will be charged automatically to the credit card submitted by the User. Such amounts will be posted on this Site.
Other service fee
There may be a processing / service fee per ticket for airline tickets purchased through this Site. Such non- refundable fee will be listed out for User's reference before User is required to enter the credit card number.
Other service fee of Citizen Thunderbird Travel Limited
Service fee per ticket
Amendments / Rebooking
(excluding any airline rebooking fee)
Reissuance / Revalidation
(excluding any fare difference and airline service fee
(excluding any airline cancellation fee)
Fuel and Handling Surcharge Adjustment
The amount of fuel and handling surcharge (if any) paid upon booking confirmation is an estimated cost only. Fuel and handling surcharge is subject to adjustment (either increase or decrease) due to individual policies of airline companies. Citizen Thunderbird Travel Limited will redeem extra amount paid by customer (if any), and at the same time, reserves the right to request customers to pay for the additional amount.
Use of ticket in Right Sequence and Changes in Itinerary
- Ticket is valid only for transportation shown on the itinerary from the place of departure through any agreed stopping places to the final place of destination.
- Ticket must be travelled in sequence. If customer does not show up for or take the scheduled flight without prior notice, all return or onward itinerary would be cancelled by airline automatically.
- The fare needs to be recalculated when travel is changed. Changes such as reversing direction of travel, not travelling the first or any segment of flight, departure date and flight number changes may result in fare increase. Customer is required to pay the fare difference and any additional taxes and surcharges or penalty fee. Customer can either accept the revised fare or maintain the original itinerary shown on the ticket.
- In case of any travel or itinerary change, customer is advised to inform citizenthunderbird .com. citizenthunderbird .com will assess the revised fare for the new itinerary. Otherwise, the unused portion of the ticket will not be valid anymore.
Please note that the terms and conditions for cancellation of bookings and purchases will vary for each product and service. Please therefore refer to the terms and conditions for a specific product or service or alternatively, check with our Team during office hours. Cancellation may be subject to cancellation fees which you agree to bear in full. Please note that cancellation after air tickets are issued is not permitted or acceptable.
For bookings and purchases which have been pre-paid, refunds may be made at citizenthunderbird.com’s sole discretion (subject to the refund policy). It may take an estimated 3 to 6 months before the credit appears in your account for air ticket refund processing. The preceding refund timeline is a guide for your reference only and shall not be binding upon citizenthunderbird.com.
You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Citizen Thunderbird Travel Limited may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.
International Travel: Passports, Visas, Hazards and Disinsection
Travel to certain destinations may involve greater risk than others. Citizen Thunderbird Travel Limited therefore urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the Hong Kong Government prior to booking tickets to international destinations. For The Outbound Travel Alert (OTA) System, please refer to http://www.sb.gov.hk/eng/ota/ . For foreign health requirements and dangers, please refer to http://www.travelhealth.gov.hk/eindex.html .
At Citizen Thunderbird Travel Limited, we shall not be responsible in providing information regarding foreign entry requirements (such as the need for passports and visas). For foreign entry requirements, please contact the consulates in Hong Kong.
Many countries require foreign nationals to hold a passport with at least 6 months validity (counting from the return travel date) when they enter these countries. Individual travellers and their companions are solely responsible for ensuring their travel documentation is valid. Passport, Visa (including any and all transit visas) and Health requirements are the responsibility of the individual travellers.
BY OFFERING OR FACILITATING TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT ANY RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Travel Service Providers
You agree to abide by the terms or conditions of purchase imposed by any Travel Service Provider, whether that Travel Service Provider is selected by you or by Citizen Thunderbird Travel Limited, including, but not limited to, payment of all amounts when due and compliance with the Travel Service Provider's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of such Travel Service Provider's conditions of purchase may result in cancellation of your reservation(s) or purchase(s), in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase(s), and in citizenthunderbird.com debiting your account for any costs Citizen Thunderbird Travel Limited incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site.
You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with the performance or non performance of any Travel Service Provider, including, but not limited to, non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation, even if we have been advised of the possibility of any such damages. In the event of non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward us.
At Citizen Thunderbird Travel Limited, we shall not be responsible for information regarding the suitability for disabled persons of any portion of any tour or other reservation. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, please contact the Travel Service Supplier directly.
Important Information Regarding Exchange Rates
Purchases made on our Site are transacted exclusively in Hong Kong Dollar (HKD). If you make a purchase from us using a non-HKD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact HKD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.
Airline Rules, Itinerary Changes and Price Changes: Airline tickets available through this Site are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time - schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries. Airlines provide us with the price and other information related to these services. Citizen Thunderbird Travel Limited endeavors to publish and maintain accurate prices and information for its airline services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from an airline, Citizen Thunderbird Travel Limited and/or the airline retain the right to refuse or cancel any Requests placed for such service, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect airline information, Citizen Thunderbird Travel Limited and/or the airline will promptly issue a credit to your credit card account in the amount of the charge. In the event that an airline publishes a fare at one price and later determines not to honor that fare at that price, Citizen Thunderbird Travel Limited is not responsible for and cannot honor the price that was originally listed by the airline. Only the airline can determine whether or not to honor the mis-stated price.
Frequent Traveler Points
Frequent traveler rewards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives may not apply to Citizen Thunderbird Travel Limited’s Airline Service.
For published price airline tickets, you may make an airline reservation for children aged 15 or above to fly without an adult (18 or older) accompanying them. For children under the age of 15, at least one adult passenger aged 18 or above must accompany the child(ren) on the same reservation. For infant tickets, please ensure to abide by the airline’s condition of carriage as infant seating, baby bassinets and baby car seats may be subject to restrictions.
Some airlines enter into "code share" agreements with a limited number of select airline partners. This means that on certain routes, the airline carrier selling or marketing the flight does not fly its own aircraft to that destination. Instead, it contracts with a partner airline to fly to that destination. The partner airline is listed as "operated by." In most cases you will check in with your "operating" carrier; however, you should verify your flight check-in location with your ticketing carrier. If your flight is a code share, it will be disclosed to you in the booking process and prior to your payment on a price disclosed, retail airline ticket.
Airline Prohibited Practices
You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets" if those practices are prohibited by the airline(s). You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel if that practice is prohibited by the airline(s). You acknowledge that most airlines prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets if you engage in these practices. You agree to indemnify the Covered Parties against airline claims, on the basis of these or any other prohibited practices, for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
Baggage and Other Ancillary Airline Fees: The airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance.
If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase.
Part III - Terms and conditions apply to the hotel booking, including packaged products
- General Hotel Service Restrictions
- Check In:
Upon check-in, guests must present a valid ID and credit card or, in the hotel's discretion, debit card, in their name that is consistent with the transactional details provided to citizenthunderbird.com (the amount of available credit required will vary by hotel). Please note that debit cards may not be accepted.
- Late Arrival and Failure to Check-in on First Night:
While you should call citizenthunderbird.com if you wish to cancel a cancellable reservation in advance of your stay, if you are going to be delayed on your date of check-in or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you fail to check in to your hotel on the day of your reservation and do not alert the hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable hotel.
- Cancellations and Changes to Your Reservation:
Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book. Amendment is not allowed on all hotel reservation once confirmed.
- Disability Needs
If you have disability needs (for example only, you need a wheelchair accessible room or require the use of a service animal) you must call the hotel and verify that disability needs can be met. If your disability needs cannot be accommodated by the hotel, please call citizenthunderbird.com Team.
- Hotel Accommodations and Special Requests
Depending upon which citizenthunderbird.com hotel reservation service you use, you may or may not be able to select your room type and number and/or type of beds. Room assignments are based on hotel availability and are at the hotel's discretion. We cannot guarantee a non-smoking room. If you have special requests (including, for example, preferences for smoking or non-smoking rooms, a specific room, particular bedding, floor location, closeness to an elevator, connecting rooms, or pet accommodations), you must call the hotel and verify that special requests can be met after you have made your booking. Since citizenthunderbird.com has no control over which room a hotel will assign to you, citizenthunderbird.com cannot accommodate special requests in advance of your booking and cannot guarantee that special requests will be met.
- Must be 18 Years of Age
The guest on the reservation must be 18 years of age or older to check into the hotel.
- Frequent Traveler Points
Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives may not apply to Citizen Thunderbird Travel Limited’s Hotel Service.
- Hotel Star Ratings (General)
citizenthunderbird.com's star rating system is provided for your reference. Like other well-known hotel rating systems, to assign a single star rating, citizenthunderbird.com considers a number of factors in evaluating the quality of participating hotels, such as amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc.. citizenthunderbird.com screens participating hotels carefully and updates our information periodically to ensure the validity of our ratings. Our ratings systems may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel's rating at any time with or without notice.
Sometimes cheaper rates are available for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation. We reserve the right for marketing and commercial reasons to modify prices.
- Pricing Errors
Citizen Thunderbird Travel Limited endeavors to publish and maintain accurate prices and information for the services we offer. Hotels provide us with the price and other information related to these services.
In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to incorrect service information received from hotels, typographical error or system error or other error in pricing, we retain the right to refuse or cancel any orders placed for such service.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled because of incorrect supplier information, we will promptly issue a credit to your credit card account in the amount of the charge. Prices, rates and inventory are subject to availability from the hotels.
You may not book reservations for more than 9 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 9 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact our travel specialists by email at firstname.lastname@example.org. One of our travel specialists will look into your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.
- Merchant Price Disclosed Hotel Service
citizenthunderbird.com's Merchant Price Disclosed Hotel Service is a hotel service whereby the price of the hotel is disclosed to the User in advance of booking and whereby citizenthunderbird.com acts as the merchant of record on the transaction (i.e., directly charges your credit or debit card and not the hotel).
Hotel bookings made available through citizenthunderbird.com's Merchant Price Disclosed Hotel Service are subject to the disclosed terms and conditions on your contract page and the disclosed terms and conditions of the applicable hotel you select.
The "Total Charges" that you will pay for using our Merchant Price Disclosed Hotel Service will always be disclosed to you before you submit your Request.
- Charges for Taxes and Fees
In connection with facilitating a Merchant Price Disclosed Hotel transaction, we will charge your method of payment for Taxes and Fees. This charge includes an anticipated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we anticipate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain.
We are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, bill all applicable taxes to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving Merchant Price Disclosed Hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes an additional payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
- Agency Hotel Service
For Citizen Thunderbird Travel Limited’s Agency Hotel Service, citizenthunerbird.com is not the merchant of record and does not charge your credit card. For these transactions, you will be notified in the Important Information Section of your contract page that your credit card will be used to guarantee the reservation. You will also be told in the Important Information Section that the hotel will charge you directly for room and tax. You will be provided with a "Total Estimated Charges" line item on your contract page that will provide you with an estimate of what the hotel will charge you and you will be notified whether or not that estimate includes taxes. Through the Agency Hotel Service, citizenthunderbird.com (as the case may be), provides an online platform through which hotels (including other types of temporary accommodation) can advertise their rooms for reservation, and through which visitors to the website can make reservations. By making an Agency Hotel Service reservation, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your Agency Hotel Service reservation, citizenthunderbird.com (as the case may be), acts solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.